Shen Sports wants you to be completely satisfied with your purchase. If you are not happy with your order, you may return your merchandise within 30 days from the date of invoice and we will exchange your items or refund the purchase price.

Please return all queried goods in their original packaging and include a copy of your invoice. All returns are subject to a 20% restocking fee. Shen Sports is not responsible for postage charges or loss on returned merchandise.

If the goods were incorrectly supplied by Shen Sports and does not correspond to the original order, the handling fee will not apply and we will refund the postage costs.

Please note that Shen Sports will not accept returned items that are used, worn, washed, damaged or not in their original packaging. We will not consider any refunds or exchanges for returns that do not satisfy these conditions.

Please send your returns to:

Shen Sports (Pty) Ltd
PO Box 46816
Glosderry
7702
South Africa

If you are unsure about our return policy or you would like additional information please call us directly at +27 21 6575899 or email us at info@shensports.co.za.